1. About this policy
Aditya Transport provides transport services. We do not sell physical products, so there are no product returns. This policy explains what happens when a booking is cancelled, when a payment fails, and when a consignment is rejected or returned.
2. Cancellation by you
The refund you receive depends on how far the booking has progressed:
- Before a vehicle is assigned: full refund of any advance paid.
- After a vehicle is assigned, before it reaches the pickup point: refund of the advance, less any costs we have actually incurred and cannot recover, such as vehicle hire advance paid.
- After the vehicle has reached the pickup point: vehicle placement and detention charges apply. The balance of any advance is refunded.
- After loading or dispatch: no refund of freight. Charges are payable for the distance covered, and for the return trip where the consignment is brought back.
3. Cancellation by us
If we cannot provide the vehicle or service we confirmed, we will tell you as early as we can and refund the full amount you paid for that booking. We are not liable for other costs you incur because of the cancellation.
4. Rejected or returned consignments
If a consignee refuses delivery, or the delivery cannot be completed for reasons not caused by us, we will contact you for instructions. Return freight to the origin, along with detention and any other costs incurred, is payable by you at the agreed rates. This is the only "return" we handle, and it applies to goods we are carrying, not to products.
5. How to request a refund
Email info@adityatransport.com with your booking or LR number, the name and contact details used for the booking, and the reason for the request. We will review it and reply within 3 business days.
6. Refund timeline and method
Approved refunds are sent to the original payment method (card, UPI or bank account) within 7 to 10 business days of approval. Your bank or card issuer may take additional time to show the credit.
7. Failed or duplicate payments
If money is debited from your account but the payment fails, or you are charged twice for the same booking, the amount is usually reversed automatically by the payment gateway within 5 to 7 business days. If it is not, write to us with the transaction reference and we will help trace and refund it.
8. Loss, damage and short delivery
Please note any damage or shortage on the delivery receipt at the time of delivery and tell us in writing within 7 days, with the LR number, invoice and photographs. We will investigate and, where we are liable under the law and the LR terms, settle the claim. Such claims are handled separately from refunds.
9. Disputes
If you disagree with a decision, write to us and we will review it. Any dispute that remains is subject to our Terms of Use.
10. Contact
For any question about this policy, write to us at info@adityatransport.com or contact Aditya Transport, Moshi, Pune 412105, Maharashtra, India.